Shipping Policy

Solrien is operated as a UK Registered Online Retailer in the United Kingdom.

At Solrien, we aim to process and deliver your order as quickly and efficiently as possible. Please review the information below for full details on delivery timeframes, shipping rates, and our carriers.

1. Total Delivery Timeframe

Orders are typically delivered within 5–11 business days from the date of purchase. This includes:

  • Processing time: 2–4 business days to prepare and dispatch your order
  • Transit time: 3–7 business days for delivery after dispatch

Orders placed on weekends or public holidays are processed on the next available business day.

2. Shipping Rates

  • Standard UK Delivery: FREE on all orders
  • No hidden fees — the price you see is the price you pay

3. Shipping Partners

We work with trusted UK carriers to deliver your orders safely. Depending on the size and destination of your order, we use:

  • Royal Mail
  • DPD
  • Hermes / Evri
  • Other reputable courier services where appropriate

Larger items such as electric bikes may require specialist freight handling and will be packaged with extra care.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number (where available). Please allow up to 24 hours for tracking information to appear on the carrier’s system.

If you cannot locate your tracking email, please check your spam or junk folder before contacting us.

5. Shipping Address

Please ensure your delivery address is complete and accurate before placing your order. We are unable to redirect packages once dispatched. If you notice an error, contact us immediately at support@solrien.co.uk before your order is processed.

6. Lost or Damaged Items

If your order has not arrived within the expected timeframe, or arrives damaged, please contact us within 7 days of the expected delivery date at support@solrien.co.uk with:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging (for damage claims)

We will investigate promptly and arrange a replacement or refund where appropriate.

7. Customs & Import Taxes (International Orders)

For international orders, customs fees, import duties, and taxes may be applied by your local customs authority. These charges are the responsibility of the recipient. We recommend checking with your local customs office before ordering.

8. Contact Us

📧 support@solrien.co.uk 📞 +447349549857 📍 7 Woodside Road, Worcester, WR5 2EG, United Kingdom