FAQs

Welcome to our FAQ page! Below you’ll find answers to common questions about our appliances, tools and accessories. If you don’t find what you’re looking for, contact us at support@solrien.co.uk.

What kinds of products do you offer?

We curate a selection of home appliances and tools to make household tasks easier, including:

  • Laundry appliances – combo washer/dryers and portable washers

  • Floor care – robot vacuums, mops and accessories

  • Power tools – drill presses, bench drills and household DIY tools

  • Electronics accessories – docking stations and charging hubs

Do your products come with warranties?

Most appliances and tools include a manufacturer’s warranty (typically 1–2 years). Warranty length and coverage are listed on each product page. If you have questions, email our support team with the product model and order number.

How do I choose the right product?

Each product listing includes specifications (e.g., capacity, wattage, dimensions) and usage guidelines to help you decide. Feel free to reach out via email or phone if you’d like a personalized recommendation based on your needs.

How is my order packaged?

We take care to protect your items during transit. Large appliances and tools are packed in sturdy boxes with protective padding. Small accessories ship in recyclable, eco‑friendly packaging. Gift wrapping is available upon request at checkout.

How long does shipping take?

  • United Kingdom: 3–7 business days via Royal Mail, DPD or Hermes, depending on size/weight.

  • International orders: Times vary by destination; estimated delivery is shown at checkout.

  • Pre‑order or bulky items: May require additional handling time; we’ll notify you by email.

Do you offer free shipping?

Yes – free standard shipping on domestic orders. International shipping rates are calculated at checkout based on weight and destination.

Can I track my order?

Absolutely. When your order ships, you’ll receive an email with a tracking number and a link to follow your delivery in real time.

Can I change or cancel my order?

If your order hasn’t shipped, contact us as soon as possible to modify or cancel. If it has shipped, we can guide you through the return process once the item arrives.

What is your return policy?

We accept returns within 30 days for unused items in their original condition and packaging. If an item arrives damaged or defective, please contact us within 48 hours of delivery with photos and your order number so we can arrange a replacement or refund. Customized or clearance items are non‑returnable unless defective.

Do you offer bundles or discounts?

We occasionally offer seasonal bundles and special promotions on select appliances and tools. Subscribe to our newsletter for 10 % off your first purchase and to receive early access to new releases and member‑exclusive offers.

How can I contact customer service?

  • Email: support@solrien.co.uk

  • Phone: +44 734 954 98 57

  • Address: 7 Woodside Road, Worcester, WR5 2EG, United Kingdom
    Our business hours are Monday–Friday, 9 AM–5 PM (UK time). We aim to respond to emails within one business day.

Do you ship internationally?

Yes, we ship worldwide. Customs duties and import taxes may apply in your country and are the buyer’s responsibility.